FAQs

To access my account, simply click on the burger menu and then click on “My Account.” You’ll be able to check your orders, change payment methods and account details, and more.

1. Open Email: Start by opening the email newsletter that the user wants to unsubscribe from.
2. Scroll to Footer: Scroll down to the bottom of the email where the footer section is usually located.
3. Find Unsubscribe Link: Look for a link that says “Unsubscribe” or “Manage Subscriptions.” This link is typically found in the footer of the email.
4. Click Unsubscribe: Click on the “Unsubscribe” link. This action may redirect the user to a webpage or prompt a confirmation message.
5. Confirm Unsubscribe: If prompted, confirm the unsubscribe action by clicking on a confirmation button or following the instructions provided.
6. Opt-out Confirmation: After confirming, the user should receive a confirmation message stating that they have successfully unsubscribed from the newsletter.

All products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong flavor, color, type of coffee or simply changed their mind.

However, in case of a damaged product or a manufacturing error, Coffest offers a free replacement or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.

Since Coffest is an on-demand coffee shop online store, our terms and conditions are determined by our supplier, Roastify, and primary partner, Printify. For further details, please click here for Roastify’s terms and conditions, and click here for Printify’s terms and conditions.

1. What are your shipping rates?

• We offer a flat rate shipping fee of $7.59 for all orders within the USA and Canada.

2. Are there any additional charges for shipping?

• No, there are no additional charges for shipping. The $7.59 flat rate applies to all orders shipped to addresses within the USA and Canada.

3. How long does it take for orders to be delivered?

• Delivery times vary depending on your location. Generally, orders within the USA and Canada are delivered within 3 to 7 business days from the date of purchase.

4. Do you offer expedited shipping options?

• At the moment, we do not offer expedited shipping options. However, we continuously evaluate our shipping methods to provide the best service to our customers.

5. Can I track my order?

• Yes, once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

6. Do you ship internationally?

• Currently, we only ship to addresses within the USA and Canada. We hope to expand our shipping capabilities to other countries in the future.

7. What happens if I provide the wrong shipping address?

• It’s essential to ensure that the shipping address provided during checkout is accurate. If you realize you’ve entered the wrong address, please contact our customer support team immediately. Once an order is shipped, we may not be able to modify the shipping address, and additional charges may apply for reshipment.

8. Can I combine multiple orders to save on shipping costs?

• Unfortunately, we are unable to combine multiple orders for shipping. Each order is processed individually and shipped separately.

9. What should I do if my order is delayed or lost during shipping?

• If you experience any issues with the delivery of your order, such as delays or loss, please reach out to our customer support team. We will work with our shipping partners to resolve the issue and ensure you receive your order promptly.

10. How can I contact customer support for shipping-related inquiries?

• If you have any questions or concerns regarding shipping, delivery, or tracking your order, please don’t hesitate to contact our customer support team. You can reach us via email at sales@coffest.com or by our Online contact form. We’re here to assist you!

1. What payment methods do you accept?

• We offer multiple convenient payment options to ensure a seamless checkout experience:
  • Credit or Debit Cards: We accept Visa, Mastercard, American Express, and Discover cards. Simply enter your card details during checkout to complete your purchase securely.
  • PayPal: If you prefer to use PayPal for your transactions, you can select this option at checkout. You’ll be redirected to the PayPal website to log in and confirm your payment.
  • Google Pay: For customers who use Google Pay, we offer a quick and secure checkout option. Simply select Google Pay at checkout and follow the prompts to complete your purchase.

2. Is it safe to use my credit card on your website?

• Yes, it is entirely safe to use your credit card on our website. We utilize industry-standard encryption technology to protect your payment information during transmission. Additionally, we do not store your credit card details on our servers after the transaction is complete, ensuring the highest level of security.

3. Can I save my credit card information for future purchases?

• For your security, we do not store credit card information on our website. However, if you have a PayPal or Google Pay account, you can choose to save your payment details within those platforms for faster checkout on future purchases.

4. Are there any additional fees for using PayPal or Google Pay?

• No, there are no additional fees for using PayPal or Google Pay to complete your purchase. You will only be charged the total order amount displayed during checkout.

5. Can I use multiple payment methods for a single order?

• At this time, we only support using one payment method per order. If you wish to split your payment between different methods, we recommend completing separate transactions for each payment method.

6. Do you offer refunds for purchases made with PayPal or Google Pay?

• Yes, purchases made using PayPal or Google Pay are eligible for refunds according to our standard refund policy. Refunds will be issued to the original payment method used for the purchase.

7. How can I update my payment information or remove saved payment methods?

• If you need to update your payment information or remove saved payment methods, you can do so within your account settings on the respective platforms (PayPal or Google Pay). Simply log in to your account and navigate to the payment methods section to make any necessary changes.

8. What should I do if I encounter issues with my payment?

• If you encounter any issues during the payment process, such as declined transactions or error messages, please contact our customer support team for assistance. We’re here to help resolve any payment-related issues promptly.

9. How can I contact customer support for payment-related inquiries?

• If you have any questions or concerns regarding payment methods, transactions, or billing, please don’t hesitate to contact our customer support team. You can reach us via email at sales@coffest.com or by our Online contact form. We’re here to assist you!